Last updated: June 2025. This Privacy Policy explains how r1999 collects, uses, stores, and protects the personal information of members based in the Philippines. By using the platform, you agree to the practices described here.
When you create an account on r1999, we collect the personal details you provide during registration, including your name, date of birth, email address, and mobile number. We also collect identity verification documents as required under Philippine regulations to confirm that all members are aged 21 and above. During your use of the platform, we automatically gather technical data such as your IP address, device type, browser version, and session activity logs. Transaction records — including deposits, withdrawals, and point activity — are retained as part of our standard account management process. We may also collect preferences and settings you configure within the platform, such as notification choices and language preferences. All data collection is limited to what is reasonably necessary for operating the platform and meeting our legal obligations in the Philippines.
The personal information you provide is used primarily to create and manage your r1999 member account, process transactions, and deliver the features and content you access on the platform. We use your contact details to send account-related notices, security alerts, and — where you have opted in — updates about promotions, rewards, and platform news. Technical data collected during your sessions helps us diagnose technical issues, prevent fraudulent activity, and improve the overall performance of the platform for all Philippine members. Identity verification data is used solely to comply with applicable age verification and regulatory requirements, and is not used for any other commercial purpose without your explicit consent. We may use aggregated, anonymised data — which cannot identify you personally — for internal analytics and product improvement. We do not use your data to make automated decisions that significantly affect your access to the platform without human oversight.
r1999 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist in operating the platform — such as payment processors, identity verification services, and hosting providers — but only to the extent necessary and under strict confidentiality agreements. In some cases, we may be legally required to disclose account information to Philippine government authorities or law enforcement agencies in response to a valid legal order or regulatory request. If r1999 undergoes a business restructuring or acquisition, member data may be transferred as part of that process, subject to the same privacy protections described in this policy. We will notify members of any material changes to how their data is shared, in advance where reasonably practicable. Any third party receiving your data is required to handle it in a manner consistent with this Privacy Policy and applicable Philippine data protection law.
All personal data collected by r1999 is stored on secure servers with access restricted to authorised personnel only. We implement industry-standard technical safeguards, including encryption in transit and at rest, firewall protection, and regular security audits, to protect your information against unauthorised access, alteration, or disclosure. Account passwords are stored using one-way hashing and are never accessible in plain text, even to our internal team. While we take all reasonable steps to secure your data, no online platform can guarantee absolute security; members are encouraged to use a strong, unique password and to keep their login credentials confidential. In the event of a data breach that is likely to affect your rights and interests, we will notify you and the relevant Philippine data protection authority in accordance with applicable law. Data retained solely for legal compliance purposes is stored separately and accessed only when required by law.
We retain your personal information for as long as your r1999 account remains active or as needed to provide the services you have requested. If you close your account, we will retain certain data for a period required by Philippine law — typically for record-keeping, fraud prevention, and regulatory compliance purposes — before securely deleting or anonymising it. Transaction records are kept for a minimum of five years in line with standard financial record-keeping obligations applicable in the Philippines. Identity verification documents are retained only for the duration required by the verification provider's agreement and applicable law, and are not stored on r1999 servers longer than necessary. After the applicable retention period expires, personal data is securely disposed of in a manner that prevents reconstruction or recovery. If you wish to understand the specific retention schedule for a particular category of your data, you may contact our support team for further details.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to access the personal information that r1999 holds about you, and to request a copy of that data in a portable format. You may also request corrections to any inaccurate or incomplete personal data in your account at any time through the account settings page or by contacting support. Where processing of your data is based on your consent, you have the right to withdraw that consent at any time, though this will not affect processing that occurred before the withdrawal. You may object to the processing of your data for direct marketing purposes and your objection will be honoured promptly. If you believe that r1999 has handled your personal data in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team at [email protected] — requests are typically acknowledged within five business days.
r1999 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as login persistence and session security. Analytical cookies help us understand how members navigate the platform so we can improve the experience; these cookies collect data in an aggregated and anonymised form. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain features of the platform. We do not use third-party advertising cookies or behavioural tracking technologies that share your data with external advertisers. Our cookie practices are reviewed periodically to ensure they remain consistent with Philippine data protection requirements and evolving best practices.
r1999 may update this Privacy Policy from time to time to reflect changes in platform features, applicable Philippine law, or our internal data handling practices. When we make material changes, we will notify active members through an on-platform notice or by email, and the "Last updated" date at the top of this page will be revised accordingly. Your continued use of the platform after any update takes effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how your data is being protected. If you have questions about any change to this policy, the FAQ page is a useful starting point, or you can contact support directly. Previous versions of this policy are not published publicly but may be made available upon request.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the r1999 support team at [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within five business days. You may also review our related policies for a complete picture of how we operate: Terms and Conditions and Responsible Gaming are both accessible from the footer of every page. For formal complaints, the National Privacy Commission of the Philippines is the relevant supervisory authority. We are committed to handling your personal data transparently and responsibly, in a manner that reflects the trust you place in us as a member of the r1999 platform.
Have questions about your data or how your account is protected? Visit the FAQ for quick answers, or head to your account to review your privacy settings.